Shipping policy

Shipping Policy

Processing Time

All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays.

During high-volume periods (product launches, holidays, or promotions), processing time may be slightly extended. We appreciate your patience.

Shipping Time

After your order is processed, typical delivery times are:

  • USA Orders: 3–7 business days

  • International Orders: 7–21 business days (varies by location)

Shipping times are estimates and not guaranteed due to carrier delays, weather, or unforeseen issues.

Shipping Costs

Shipping rates are calculated at checkout based on:

  • Your location

  • The weight of your order

  • The carrier’s current rates

Any free shipping promotions will be clearly listed on the product page or during checkout.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number so you can follow your package’s progress.

Please allow up to 48 hours for tracking information to update.

Incorrect or Undeliverable Addresses

Please double-check your shipping address before completing your order.

We are not responsible for:

  • Incorrect addresses entered at checkout

  • Packages returned due to address errors

If a package is returned to us, you may be responsible for additional shipping fees.

Lost or Stolen Packages

We are not responsible for packages marked as “delivered” by the carrier.

If your package is lost in transit:

Questions?

If you have any questions about shipping, contact us at:

info@brassashoutfitters.com